Privacy Policy | Interclinic Medicine and Surgery Clinic

At Interclinic Medicine and Surgery Clinic, we prioritize your privacy and confidentiality above all else. Our commitment to protecting your personal information reflects our dedication not only to medical excellence in hair restoration, aesthetic medicine, and preventive cardiology but also to maintaining the trust you place in us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or engage with our medical services.

1. Introduction to Our Privacy Policy

Transparency is the foundation of every relationship, especially in healthcare. Therefore, we want you to understand what personal information we gather, how we use it, and your rights regarding your data. Whether you’re exploring our hair restoration services, aesthetic treatments, or preventive cardiology programs, rest assured your information stays secure.

When you visit theinterclinic.com, use our online services, or consult with our specialists, this Privacy Policy governs the collection and handling of your information. By accessing our site or services, you agree to the terms outlined here.

2. What Information We Collect

Our data collection practices are purposeful and tailored to deliver the highest quality medical care and user experience. We collect various types of personal and medical information including:

Personal Identification Information

  • Full name

  • Contact details (email address, phone number, mailing address)

  • Date of birth

  • Gender

Medical Information

  • Health history relevant to hair restoration, aesthetic procedures, or preventive cardiology

  • Diagnostic reports, lab test results, and treatment plans

  • Allergies, medications, and prior treatments

Usage Data

  • Website usage analytics

  • IP addresses

  • Browser type and device information

By collecting these details, we enable a seamless experience when booking appointments or receiving personalized consultations.

3. How We Use Your Information

Our primary goal is to provide tailored and effective healthcare solutions. Therefore, your information helps us in several ways, including:

  • Facilitating appointment scheduling and follow-ups for hair restoration, aesthetic medicine, or cardiology services.

  • Customizing treatment plans according to your unique medical background.

  • Sending reminders about upcoming consultations or preventive cardiology check-ups.

  • Improving our website and online services based on user behavior.

  • Complying with legal and regulatory requirements related to medical practice.

Importantly, we avoid sharing your personal data without explicit consent, except when required by law or for medical emergencies.

4. Data Sharing and Disclosure

While we maintain strict confidentiality, certain circumstances require limited data sharing:

  • Healthcare Providers: Sharing relevant health data with other medical professionals involved in your treatment to ensure coordinated care.

  • Third-party Service Providers: Collaborating with trusted vendors for appointment management, billing, or IT support while enforcing strict data protection agreements.

  • Legal Obligations: Disclosing information when mandated by law, court orders, or governmental requests.

We never sell your personal data for marketing or commercial purposes.

5. Data Security Measures

Protecting your data demands rigorous security protocols. At Interclinic, we employ advanced technical and organizational safeguards including:

  • Secure Socket Layer (SSL) encryption for all data transmissions.

  • Firewalls and anti-malware software to defend against unauthorized access.

  • Regular audits and staff training on data privacy.

  • Strict access controls limiting data visibility to authorized personnel only.

Thanks to these measures, your health information related to hair restoration, aesthetic treatments, or preventive cardiology remains protected at every stage.

6. Your Rights and Choices

You maintain control over your personal data. Depending on your jurisdiction, you may have rights to:

  • Access your medical and personal information.

  • Request correction or updating of inaccurate data.

  • Object to certain uses or processing of your information.

  • Request data deletion where applicable.

  • Withdraw consent for marketing communications.

To exercise any rights or submit requests, please contact our Privacy Officer at [contact details].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather anonymous data on visitor behavior. Cookies help us personalize content and optimize website functionality.

You can manage cookie preferences through your browser settings or opt out of non-essential cookies. However, disabling cookies may affect certain features on theinterclinic.com.

8. Data Retention Policy

We retain your personal and medical data only as long as necessary to fulfill the purposes of treatment, legal compliance, or clinic administration. Afterward, we securely archive or delete your records in accordance with Malaysia’s data protection regulations and healthcare guidelines.

9. Privacy for Minors

Interclinic’s services, including hair restoration, aesthetic treatments, and preventive cardiology, cater primarily to adults. We do not knowingly collect personal data from individuals under 18 without parental consent. If you are a parent or guardian and suspect your child’s information has been collected, contact us immediately for prompt action.

10. International Data Transfers

In some cases, we may transfer your information across borders to trusted partners, ensuring compliance with applicable data protection laws. Adequate safeguards such as data transfer agreements and encryption protect your privacy during such transfers.

11. Changes to This Privacy Policy

We continually strive to improve our practices and services. Therefore, this Privacy Policy may update periodically to reflect changes in regulations or clinic operations. We encourage you to review this page regularly.

Significant updates will be communicated through website notifications or direct messages to ensure you remain informed about how we protect your data.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please reach out to us:

We take your privacy seriously and pledge to respond promptly to all inquiries.

Conclusion

At Interclinic Medicine & Surgery Clinic, protecting your privacy complements our medical commitment in hair restoration, aesthetic medicine, and preventive cardiology. By handling your data with utmost care, we foster trust and transparency—cornerstones of a successful patient-clinic relationship.

Through strict policies and ongoing vigilance, your personal and health information stays safe, enabling you to focus fully on your wellness journey with confidence.

Thank you for trusting Interclinic as your partner in health and beauty.